Logilent Support Overview - Frequently Asked Questions

What are the benefits of Logilent LiveLabs to my enterprise customer and their end users?
Logilent LiveLabs is by far, the best resource for live, hands-on access to real networking equipment via the Internet. By providing or integration Logilent LiveLabs into your product offering, you present your to your customers and end users the greatest learning tool for on-the-job training, or for the preparation of achieving a technical certification. With intuitive navigation, comprehensive lab guides, practical scenarios and real time - anytime access, Logilent LiveLabs are by far the most effective training mechanism available today for networking technologies. See our list of other features and benefits for Logilent Channel Partners and their customers on the last page of this document.

Can I buy Logilent LiveLabs individually or as a bundled offering?
Logilent offers to its Channel Partners Logilent LiveLabs in bundled offerings called, LabPAKs. Standard bundled packages are available in semi-annual, and annual subscriptions. Standard access to Logilent LiveLabs is three clicks per lab for up to two-hour time allotments.

How do I register myself for a single-user subscription to Logilent LiveLabs?
IT professionals seeking training on networking technologies can register for subscriptions to Logilent LiveLabs through any one of Logilent's many channel partners. To find a Logilent partner in the USA, Europe or Asia, please go to www.logilent.com/partners.

How do I register my IT employees' for regular access into Logilent LiveLabs?
As the ultimate training tool, Logilent LiveLabs prepare IT professionals to install, maintain and troubleshoot an enterprise's mission-critical networks. Subscriptions to Logilent LabPAKs are available in six and twelve month durations, and can be customized to fit your specific network training needs. Contact the Logilent sales team at partners@logilent.com or in the USA at 1.925.299.2000 Pacific Time. Our team will provide a quote for Logilent LabPAK subscriptions, or open discussions with you on integrating Logilent LiveLabs into a new or existing training program.

How does my customer's end user access Logilent LiveLabs?
Logilent LiveLabs users can access the hands-on lab exercises of Logilent LiveLabs through your current curriculum offering, or as a standalone learning tool via any Internet browser. Users simply enter a Username and Password at a Logilent login screen.

Will my customer's end users be able to access the labs from a home computer?
Logilent LiveLabs are available anywhere - anytime. Your registration offers you lab access from work, home, school, anywhere. You will experience the best lab performance at Internet connections of 56k or higher, and on most current pc-compatible computers. Check the recommended system requirements in below, or check with your organization’s network administrator.

I'm having trouble access the labs from the logilent.com website. What am I doing wrong?
You are probably using the wrong URL. Authorized users of LiveLabs receive email confirmation of registration details, directly from Logilent, or from the company in which they purchased the labs. The email includes a link to the correct URL to access the labs, and the authorized username and password to access the system. Check your email to verify that you are using the correct information to login.

If you have not received a confirmation email, or are still having difficulties access your labs(s), please contact your training administrator, or reach us directly at techsupport@toolwire.com, or 1.925-299-2000 during normal business hours.

I represent a learning organization. How do I integrate Logilent LiveLabs into our curriculum?
Live hands-on practice of network equipment and operating systems over the Internet is not only effective, it's economical, and empowers learning organizations to augment existing online and instructor-led curriculum. Logilent LiveLabs can be easily integrated into existing e-Learning and instructor-led content for rollout of worldwide training programs. Logilent offers OEM and co-branding opportunities, as well as internationalization for translation of lab content. Contact the Logilent sales team at partners@logilent.com or call us in the US at 1.925.299.2000 Pacific Time.

What information is contained in Logilent LiveLab Lab Guides?
Logilent Lab Guides are very comprehensive with detailed overviews, descriptions, a step-by-step tutorial and more. The following sections are provided in most Logilent LiveLab Lab Guides:

Lab Description - Summarizes the main learning objectives in relation to overall networking technology curriculum.
Lab Goals - Lists the primary activities to accomplish during the lab exercise.
Prerequisites - Identifies User skill-level and knowledge necessary to complete the lab.
Lab Assignment - Describes the functional tasks of the lab in a real-world setting. The user is presented with a technical problem and the data needed to formulate a solution. Two subcategories could challenge a knowledgeable user into solving the problem without consulting the step-by-step tutorial found in the Recommended Approach. The "Scenario" presents a typical challenge IT professionals face working on an enterprise network. The "Notes and Conditions" provides key data points and descriptions necessary to solve the scenario.
Command List - Outlines the basic Commands used within the lab, including variables or parameters, and a brief description of command functionality.
Recommended Approach - Sequentially documents the lab in a Step-by-step tutorial. Lab instructions are identified by a primary set of "Tasks" with detailed actions listed as "Steps" to help the user fully execute the lab exercise.
Additional Resources - Provides additional references related to lab content, such as Internet resources and other documentation.
Timing - Suggests the average amount of time needed to successfully complete the lab, as well as the maximum duration.
Curriculum - Identifies relevant technical certification, course and support exams.
Technology - Lists the networking technology covered by the lab curriculum.

Does the lab content map to official curriculum for both Cisco® and Microsoft®?
Yes, Logilent LiveLabs provide a comprehensive lab experience created by Logilent Subject Matter Experts based on authorized Cisco curriculum and Microsoft Official Curriculum. Check out the LiveLabs catalog for our current LabPAKs as they relate to each vendor’s course and certification exam. http://www.logilent.com/livelabs.

What are the features of the Logilent lab platform that delivers LiveLabs for Cisco Routing & Switching?
The Logilent lab platform for Cisco Routing & Switching is a hosted, patent-pending technology, which provides live access to networking devices. As a fully integrated engine custom developed by Logilent, the platform operates on industry-standard protocols to ensure a high level of client compatibility.

Logilent's latest lab platform features dynamic equipment allocation rather than industry-standard static allocation of pre-configured pods. Other features include a connection-oriented communications pipe, an intuitive Flash®-based user interface that delivers the topology, the lab guide and the console in one window, and dramatically better overall performance.

Do Logilent LiveLabs for Cisco Routing and Switching prepare me for the Cisco CCNA® and CCNP® Career Certifications?
Yes! As an authorized Cisco Learning Solutions Partner, Logilent has access to core content that enable us to provide the best and most effective live, hands-on lab exercises for Cisco networking technologies on the market today.

The CCNA (Cisco Certified Network Associate) certification indicates a foundation in and apprentice knowledge of networking for small to medium organizations. The CCNP (Cisco Certified Network Professional) certification indicates advanced or journeyman knowledge of networks. Logilent LiveLabs prepare IT professionals for both certifications by focusing an individual's learning on the hands-on application and practice of the core knowledge. Current Logilent lab topics cover curriculum for the following Cisco courses:

ICND® - Interconnecting Cisco Network Devices
BSCI® - Building Scalable Cisco Internetworks
BCMSN® - Building Cisco Multi-layer Switched Networks
BCRAN® - Building Cisco Remote Access Networks
CIT® - Cisco Internetwork Troubleshooting

What content is covered in Logilent LiveLabs for Microsoft® Windows® 2000?
The current Logilent Microsoft Windows 2000 Library includes 60 labs centered on the MCSA® (Microsoft Certified Systems Administrator) and MCSE® (Microsoft Certified Systems Engineer) certifications. These labs enable users to completely control a real server, including the steps required to configure, modify, and manage server settings. Lab topics cover curriculum of the following Microsoft Core Courses:

2151 - Microsoft Windows 2000 Network and Operating System Essentials
2152 - Implementing Microsoft Windows 2000 Professional and Server
2153 - Implementing a Microsoft Windows 2000 Network Infrastructure
2154 - Implementing & Administering Microsoft Windows 2000 Directory Services
1561 - Designing a Secure Microsoft Windows 2000 Directory Services Infrastructure
2150 - Designing a Microsoft Windows 2000-based Network
2126 - Managing a Microsoft Windows 2000 Network Environment

The MCSA credential is for professionals who implement, manage, and troubleshoot existing network and system environments based on the Microsoft Windows 2000 and Microsoft Windows .NET® Server operating systems. These individuals typically do not deploy new networks and systems as part of their job function, as is expected of individuals holding the MCSE credential. In addition, unlike MCSEs, MCSAs are not expected to have design skills.

In general, earning a Microsoft certification acknowledges your expertise in working with Microsoft products and technologies. The IT industry, your employer, clients, and peers will recognize your Microsoft credential as a symbol of the skills and knowledge you've gained. Microsoft certification demonstrates that you have the ability to successfully implement Microsoft business solutions for your organization or client.

How do you deliver Logilent LiveLabs for Microsoft Windows 2000?
Logilent hosts a secure Network Operations Center in its headquarters location in Northern California capable of handling large number of concurrent users. For the successful delivery of Logilent LiveLabs for Microsoft Windows 2000, Logilent provides a server farm of the latest hardware and software. This architecturally incorporates "fail over" and "Backup" features to diminish the effects of server downtime, and to increase server availability. Logilent LiveLabs interface with a state-of-the-art Content Management System (CMS) that is easily integrated to interface with our channel partner Learning Management Systems (LMS). Our partners have the flexibility to manage their customer's end users registration and access to labs through their interface and courseware offerings.

What are the Recommended System Requirements for all Logilent LiveLabs?
For Internet connection LiveLabs perform best over ISDN, DSL, Cable or direct LAN (T1 and up). 56k is supported via an Internet Service Provider offering PPP or SLIP accounts using a standard Winsock connection (AOL does not meet these requirements).

For PC operating systems (Virtual Users and Microsoft) Logilent recommends 450 MHz Pentium II or higher and 128Mb RAM, 500Mb available hard disk space (minimum: 30Mb), Microsoft Windows 2000 or Millennium (minimum: NT4.0, 95, 98), Microsoft Internet Explorer 6.0 browser (or higher) with Service Pack 1 (SP1) or newer with 128b encryption (minimum: IE 5.5x with SP1 or 2, or Netscape 4.77 browser), and Javascript enabled on the browser.

For Macintosh operating systems, Logilent recommends OS 10.1.3 or better, G3 400MHz or better processor, 256Mb RAM or better, 1.5Gb available hard disk space, and Microsoft Internet Explorer 5.1 or Netscape 7.0.

Other recommended system requirements include a VGA 15" monitor or larger with a resolution of 1024x768 or higher, and an active email account for end-user first-line support via MentorMAIL.

Are there any additional requirements for Logilent LiveLabs for Cisco Routing & Switching?
Additional recommended system requirements for LiveLabs for Cisco Routing & Switching include the Macromedia Flash® plug-in 5.0.42 or higher. This plug-in is typically already installed in the local browser of most current operating systems, and can be downloaded for free at the Macromedia website for downloads at: http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash&P5_Language=English.

All client server communications for LiveLabs for Cisco Routing & Switching is encrypted via (Secure Socket Layer) SSL protocol. Accessibility to the labs requires Port 443 (Port 443 needs to be on the firewall).

For PC operating systems running Microsoft Windows 98 SE2, ME, NT 4.0, 2000 or XP, Logilent recommends the download and installation of Sun® Java® 2 Runtime Environment (JRE) Standard Edition (v.1.4.1) Available at www.java.sun.com/j2se/1.4/download.html. Make sure to enable JIT compiler for Virtual Machine by checking your browser options. Java Virtual Machines supported by the platform include Microsoft JVM v1.1.8 (5.5x & 6.0 for Windows), Netscape JVM 1.3.1 (Netscape 4.77 for Windows), and Apple MRJ JVM 1.1.8 (IE 5.1x for Mac OS 9.2.2).

Are there any additional requirements for Logilent LiveLabs for Microsoft Windows 2000?
Additional recommended system requirements for Logilent LiveLabs for Microsoft Windows 2000 include the download and installation of a Citrix client applet (version 6.30.1000 or higher). The download takes about two minutes, and begins from the Citrix Applet Menu at http://campus.logilent.com/weblesson/area51/citrixappletmenu.htm. All client server communications are encrypted via (Secure Socket Layer) SSL protocol. Accessibility to the labs requires Port 443 (Port 443 needs to be open on the firewall).

My company has strict firewall and proxy server rules. Will I be able to access Logilent LiveLabs remotely or from the office?
One purpose of firewalls and proxy servers is to prevent unauthorized data transfer from inside of a network to outside of a network. To see if you can access Logilent LiveLabs from behind your corporate firewall, go to http://fwtest.logilent.com/.

More than likely you will not experience firewall compliance issues when accessing Logilent LiveLabs from a home computer. Check with your ISP provider if you experience lab access complications.

Logilent LiveLabs are a fast and effective way to get hands-on training of network equipment. Do you plan to provide other live lab products soon?
Logilent focuses on providing the best live, hands-on lab exercises for IT training on the market today. We are currently developing the next round of Logilent's networking infrastructure technology labs, including Microsoft Windows Server 2003, security labs and more. Our lab technology also provides for us a variety of other lab applications well beyond training. Find out more by checking back soon to our product development and lab catalog website pages.